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Privacy Policy

  1. WE RESPECT YOUR PRIVACY

    • Tru Support Natural Therapies respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. 

    • “Personal information” is information we hold which is identifiable as being about you.

  2. COLLECTION OF PERSONAL INFORMATION

    • Tru Support Natural Therapies will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

    • You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

    • Additionally, we may also collect any other information you provide while interacting with us.

  3. HOW WE COLLECT PERSONAL INFORMATION

    • Tru Support Natural Therapies collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties.  If we do, we will protect it as set out in this Privacy Policy.

  4. USE OF YOUR PERSONAL INFORMATION

    • Tru Support Natural Therapies may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products and opportunities available to you.  We may use your personal information to improve our products and better understand your needs.

    • Tru Support Natural Therapies may contact you by a variety of measures including, but not limited to telephone, email, mail or SMS.

  5. DISCLOSURE OF YOUR PERSONAL INFORMATION

    • Tru Support Natural Therapies will not knowingly pass on your personal information to any other third party.

  6. SECURITY OF YOUR PERSONAL INFORMATION

    • Tru Support Natural Therapies is committed to ensuring that the information you provide to us is secure.

    • The transmission and exchange of information is carried out at your own risk as no method of transmission is never 100% secure. We cannot guarantee the security of any information that you transmit to us or receive from us.  Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy

  7. COMPLAINTS ABOUT PRIVACY

    • If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Tru Support, PO Box 221, Woodcroft, SA 5162. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

  8. CHANGES TO PRIVACY POLICY

    • Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.  Please check back from time to time to review our Privacy Policy.

  9. WEBSITE

    • Visiting our Website (trusupport.com.au)
      When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

    • Cookies
      We may from time to time, use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.  However, this may prevent you from taking full advantage of our website.  Our website may from time to time, use cookies to analyse website traffic and help us provide a better website visitor experience.  In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords.  These ads may appear on this website or other websites you visit.

    • Third Party Sites
      Our site may from time to time have links to other websites not owned or controlled by us.  These links are meant to be for your convenience only.   Links to third party websites do not constitute sponsorship, endorsement or approval of these websites.  Please be aware that Tru Support Natural Therapies is not responsible for the privacy practices of other such websites.  We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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